Customers have taken the reins and they aren’t looking back. A transformation has occurred from a Product based economy to an Experience Economy. No longer is having a great product enough for customer retention & loyalty. With this shift comes a unique set of opportunities and challenges.
Your customers are wanting a smooth and tailored experience but for many companies this is being blocked by departmental and company silos. Silos that very often lead to miscommunication with customers, leading to lost opportunities and an experience that is anything but smooth for the ever-demanding customer.
Achieving a 360 view of the customer is crucial! But for this to occur companies need to identify the barriers to simple, effective experiences.
The Customer Excellence Roundtable Series is positioned to bring together a group of Senior Executives to work through the key challenges of this critical topic.
Key Questions to be Discussed:
Join us to get the answers to these questions and many more! We are taking this Executive Roundtable Series across North America and Europe, see below for the nearest Roundtable to you!
Our Roundtables are invitation-only meaning that you only meet with your most senior peers.
Our facilitated discussion format enables you to hear from experts on the hottest topics, as well as share your own innovation stories.
We know that time out of the office is valuable, which is why our roundtables are just 3 hours long with networking & discussions packed in.
Whether it's a breakfast, lunch or dinner, our roundtables include fine dining and drinks in a private and intimate setting.
Best of all, in order to best bring together the brightest minds, our roundtables are completely free-of-charge to attend.
Our roundtables are designed to ensure you go home with practical solutions to your biggest problems.
"The CDAO Roundtable, Boston, and others like it, accomplish the hugely important goal of providing an open and professional platform for industry peers to share experience and guidance on the emergence of enterprise data science. In 90 minutes, professionals from publishing, education, health, and financial services with varying backgrounds held a very productive discussion on common challenges and opportunities, including strategies to monetize enterprise and third-party data, where to find and how to grow the best talent sources, and data model governance. Excellent way to send a few hours...”
Michael Versace, Digital Strategy, Global Research, IDC